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Xaviers Institute of Business Management Studies

 

 

Human Resource Management Question Paper

 

Instructions: Write on A4 Size one line papers, Submit by or before the last date given on

email body.

 

  • This question paper consists of two sections: A and B.
  • Attempt all Case study from Section A.
  • Attempt all questions from Section B.
  • Support your answers with examples and Practical concepts.
  • Write clearly and concisely

 

 

 

Section A : Case Studies- (60 marks)

 

Case Study 1: Recruitment and Selection at Tech Innovators Inc. (20 marks)

 

Tech Innovators Inc. is a leading technology firm that is experiencing rapid growth. The

company is looking to hire 50 new software developers to meet the increasing demand for its

products. The human resource department is tasked with finding the best candidates who not

only have the technical skills but also fit the company’s culture.

 

  1. Discuss the recruitment strategies Tech Innovators Inc. could use to attract a large number of qualified candidates.

Answer: To attract a large pool of qualified software developers, Tech Innovators Inc. should adopt a multi-channel and strategic recruitment approach:

  1. a) Online Job Portals and Company Website
  • Post detailed job descriptions on leading job portals like Naukri, LinkedIn, Indeed, and Glassdoor.
  • Use the

 

  1. Explain the selection process the company should follow to ensure that the new hires are a good fit for both the job and the company culture.

Answer: To ensure the selected candidates are both technically proficient and aligned with company values, Tech Innovators Inc. should follow a structured and layered selection process:

  1. Resume Screening

 

 

 

Case Study 2: Performance Management at Global Logistics Corp (20 marks)

 

Global Logistics Corp is a multinational company that has been facing challenges in its

performance management system. Many employees feel that the current system does not

accurately reflect their performance and does not provide clear feedback for improvement.

The company is looking to revamp its performance management process to align with its

strategic goals and to motivate its workforce.

 

Question 1:

Describe the key elements that should be included in Global Logistics Corp’s new performance management system.

Answer 1:

To improve its performance management system, Global Logistics Corp should incorporate the following key elements:

  1. Goal Setting and Alignment:
    • Define clear, measurable, and achievable goals using the SMART framework.
    • Align individual and team

 

Question 2: Discuss the importance of continuous feedback in the performance management process and how it can be implemented effectively.

Answer 2:

Importance of Continuous Feedback:

  1. Promotes Real-Time Improvement:
    • Employees receive timely input, helping them adjust behaviors and strategies before issues escalate.
  2. Increases Engagement and Motivation:
    • Regular recognition and feedback keep employees involved and motivated to perform better.

 

 

Case Study 3: Employee Engagement at Bright Minds Education (20 marks)

 

Bright Minds Education is a chain of schools that has been experiencing low employee

engagement, particularly among its teaching staff. The management believes that this is

affecting the quality of education and the overall performance of the schools. The company is

seeking ways to boost employee engagement and create a more positive work environment.

 

Question 1:

Analyse the factors that could be contributing to low employee engagement at Bright Minds Education.

Answer 1:

Several factors may be contributing to the low employee engagement among teaching staff at Bright Minds Education:

  1. Lack of Recognition and Appreciation:
    • Teachers may feel undervalued if their efforts and achievements are not acknowledged by management.

 

Question 2:

Recommend strategies that Bright Minds Education could use to improve employee engagement and create a more positive work culture.

Answer 2:

To enhance employee engagement and improve the work environment, Bright Minds Education can adopt the following strategies:

  1. Recognition and Reward Programs:
    • Introduce monthly or annual awards, appreciation notes, and other forms of recognition to value teachers’ efforts.
  2. Professional Development Opportunities:
    • Offer training programs, workshops

 

 

Section B: Short Answer Questions (20 marks)

 

Question 1:

Define Human Resource Management. What are the primary objectives of HRM in an organization? (5 marks)

Answer 1:

Human Resource Management (HRM) is the strategic and coherent approach to managing an organization’s most valuable assets—its employees. HRM focuses on recruiting, developing, motivating, and retaining talent to achieve organizational goals.

Primary Objectives of HRM:

 

 

 

Question 2:

Explain the difference between recruitment and selection. What role do they play in the HRM process? (5 marks)

Answer 2:

Recruitment is the process of identifying and attracting potential candidates to fill job vacancies in an organization. It involves advertising

 

 

 

Question 3:

Discuss the importance of performance appraisals in an organization. How can they be conducted effectively? (5 marks)

Answer 3:

Importance of Performance Appraisals:

  1. Feedback and Improvement: Provides employees with constructive feedback.
  2. Goal Setting: Aligns individual performance with organizational goals.
  3. Training Needs

 

 

Question 4:

What is employee engagement? How can HR managers measure and improve employee engagement? (5 marks)

Answer 4:

Employee Engagement is the emotional commitment and involvement an employee has toward their organization and its goals. Engaged employees are more productive, loyal, and motivated.

Measuring Employee Engagement:

 

 

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