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Operations Management Question Paper
Maximum Marks: 80+20 Paper Presentation
Instructions:
Answer all questions as per the given instructions.
- Support your answers with relevant operations management concepts, frameworks,
and real-world examples.
- Clarity, depth of analysis, and logical reasoning will be given additional weightage.
Section A: Descriptive Questions (20 Marks)
(Answer any four questions, each carrying 5marks.)
- Explain the various types of production systems with examples.
Answer:
Various Types of Production Systems with Examples:
- Job Production: This type of system is used for the production of single or small batches of unique, customized products. Each product is made to order, with a high degree of labor skill and flexibility required.
- Discuss the importance of demand forecasting in operations management.
Answer:
Importance of Demand Forecasting in Operations Management:
Demand forecasting plays a crucial role in operations management as it helps businesses predict future customer demand for products or services. Accurate forecasting aids in optimizing production schedules, inventory management, and resource allocation.
- Production Planning: Helps in aligning production with expected demand, reducing the risk of overproduction or stockouts.
- Describe the principles of lean manufacturing and their benefits.
Answer:
Principles of Lean Manufacturing and Their Benefits:
Lean manufacturing is a philosophy that focuses on reducing waste (non-value-adding activities) while maximizing productivity. The key principles include:
- Value: Identifying what the customer values and focusing on activities that add value to the product.
- Value Stream Mapping: Analyzing the entire production process to identify and eliminate inefficiencies.
- How does facility layout impact operational efficiency?
Answer:
How Facility Layout Impacts Operational Efficiency:
Facility layout refers to the arrangement of machines, equipment, and workers within a manufacturing plant or business facility. The design of the layout has a significant impact on operational efficiency as it affects the flow of materials, workers, and information.
- Discuss the impact of automation and technology on modern operations management.
Section B: Case Studies (60 Marks)
Case Study 1: Inventory Management in a Retail Chain (20 Marks)
Scenario:
CE Retail, a supermarket chain, is facing inventory management issues. The company
frequently experiences stockouts for popular products while overstocking slow-moving items,
leading to high holding costs and lost sales. The management is considering implementing a
better inventory control system.
Questions:
- a) What inventory management techniques can CE Retail use to optimize stock levels?
Answer:
CE Retail can implement the following inventory management techniques to maintain optimal stock levels:
- ABC Analysis:
- Categorize inventory based on value and usage frequency:
- A-items: High value, low volume (require tight control).
- B-items: Moderate value and volume (moderate control).
- C-items: Low value, high volume (basic control).
- Categorize inventory based on value and usage frequency:
- b) How can technology (such as RFID or AI-based forecasting) improve inventory management for CE Retail?
Answer:
Technology can significantly enhance inventory accuracy, visibility, and decision-making for CE Retail:
- RFID (Radio Frequency Identification):
- Enables real-time tracking of inventory at item-level accuracy.
- c) What role does demand forecasting play in solving CE Retail’s inventory issues?
Answer:
Demand forecasting plays a crucial role in aligning inventory levels with customer needs and market demand. Here’s how it addresses CE Retail’s issues:
Case Study 3: Quality Management in a Service Industry(20 Marks)
Scenario:
PR Airlines has been receiving frequent complaints about delayed flights, poor in-flight
service, and baggage handling issues. The airline’s management wants to implement a quality
management system to enhance customer satisfaction.
Questions:
Question a)
What are the key quality management challenges faced by PR Airlines?
Answer:
PR Airlines faces several quality management challenges that are directly impacting customer satisfaction and operational efficiency:
Question b)
How can Total Quality Management (TQM) help improve service quality in the airline industry?
Answer:
Total Quality Management (TQM) is a comprehensive approach that involves all employees in continuous improvement efforts to enhance quality and customer satisfaction. In the context of PR Airlines:
- Customer-Centric Focus:
- TQM prioritizes customer needs and expectations, ensuring all services are aligned to enhance passenger satisfaction.
Question c)
Suggest performance measurement tools that PR Airlines can use to track service quality improvements.
Answer:
PR Airlines can use the following tools to measure and track service quality improvements effectively:
- Customer Satisfaction Surveys (CSAT):
- Post-flight surveys to capture passengers’ ratings on punctuality, in-flight service, cleanliness, and baggage delivery.
Case Study 6: Lean Operations in a Restaurant Chain (20 Marks)
Scenario:
TastyBites, a fast-food chain, is facing long customer wait times and high food waste. The
company wants to implement lean operations to improve service speed and reduce unnecessary
costs.
Questions:
Question a)
Identify the operational inefficiencies in TastyBites’ restaurant management.
Answer:
TastyBites appears to suffer from several operational inefficiencies that are common in fast-food service
Question b)
How can lean principles such as Just-in-Time (JIT) be applied to improve service efficiency?
Answer:
Lean principles focus on reducing waste and increasing value to the customer. Just-in-Time (JIT) in the context of a restaurant like TastyBites can offer the following improvements:
- Made-to-Order Cooking (JIT):
Question c)
What role does employee training and automation play in streamlining restaurant operations?
Answer:
Employee training and automation are critical components in executing lean operations successfully:
Employee Training:
- Skill Standardization:
- Ensures all employees follow best practices in food prep, hygiene, and service—reducing errors and improving speed.
Dear students, get fully solved assignments by professionals
Do send your query at :
or call us at : 08263069601
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