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Total Quality Management
Jun 2025 Examination
Q1. Discuss the role of quality gurus in shaping modern Total Quality Management practices. Provide atleast 2 examples to support your details (10 Marks)
Q2. Evaluate the effectiveness of using quality circles in enhancing employee involvement and improving product quality. Highlight your details by providing one example each from a manufacturing organisation and a service provider. (10 Marks)
Q3(A). Customer is King’ has been the accepted norm across industries and hence customer satisfaction is a priority for organisations. In context of this statement suggest how can the principles of Total Quality Management (TQM) be applied to improve customer satisfaction in a manufacturing company (assume an actual manufacturing organisation of your own choice and provide the required details)? (5 Marks)
Q3(B). Implementing Total Quality management definitely considers emphasis on operational efficiency in an organisation, which is true for both manufacturing and service organisations. Operational efficiency needs to continuously monitored by suitable Key Performance Indicators (KPIs). Explain how some KPIs of performance measurement can be integrated into Total Quality Management to enhance organizational efficiency. Support your details with atleast one real organisational reference. (5 Marks)
Dear Students,
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