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World Class Operations
Jun 2025 Examination
PLEASE NOTE: This assignment is application based, you have to apply what you have learnt in this subject into real life scenario. You will find most of the information through internet search and the remaining from your common sense. None of the answers appear directly in the textbook chapters but are based on the content in the chapter
Q1. Global Manufacturing firms in such diverse sectors such as Appliances (Whirlpool, Godrej), Automotive (Hyundai, Skoda), Electronics (Siemens, Sony), etc., are highly reputed for their unflinching commitment to Quality. In this context, explain the Key Factors that are part of Quality. (10 Marks)
Q2. You are the GM – Maintenance at Suryan Automotive a Tier2 Automotive Component Manufacturer in Chennai. In the face of increasingly stringent requirements by your Clients – Automotive Majors in India, you have launched a TPM Program.
Explain the concept of 5S and why it is the foundation of TPM? What are some of the Benefits you expect from this TPM initiative? (10 Marks)
Q3A. Shetty Engineering is a 30-year-old manufacturer of Pumps and Compressors based in Hyderabad. Over the past 3 quarters, the firm has seen flattening sales, due to increased competition. As such, the CEO, is keen to differentiate the company from the competition and drive sales. In this regard, he feels that the best option would be to try for a Quality Certification. He has called a meeting with the Leadership Team to discuss which Quality Certification the company should try to obtain.
At the Leadership meeting, the VP of Production recommended that the company obtain a National Quality Certification such as the Rajiv Gandhi National Quality Award.
What are National Quality Certifications such as RGNQA? What are the Pros & Cons of the company going in for the Rajiv Gandhi National Quality Award? (5 Marks)
Q3B. At the Leadership meeting, the VP of Operations recommended that the company try for the Global Quality Certifications such as the Deming Quality Award.
What are Global Quality Certifications such as Deming? What are the Pros & Cons of the company going in for the Deming Quality Award? (5 Marks)
Dear Students,
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