MS-96: TOTAL QUALITY MANAGEMENT

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MS-96

Management Programme

ASSIGNMENT

SECOND SEMESTER

(July to December)

2020

MS-96: TOTAL QUALITY MANAGEMENT

School of Management Studies INDIRA GANDHI NATIONAL OPEN UNIVERSITY MAIDAN GARHI, NEW DELHI – 110 068

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  ASSIGNMENT
   
Course Code:MS-96
Course Title:Total Quality Management
Assignment No.:96/TMA/SEM-II/2020
Coverage:All blocks
   

Note: Attempt all the questions and submit this assignment to the Coordinator of your Study Centre on or before 31st October, 2020.

  1. Why has it become essential to have TQM in organizations in contemporary terms? Explain giving examples.
  • Perform a comparative assessment of the philosophies of Deming and Juran.
  • What to you understand by ‘Company Wide Quality Management (CWQM)’? Discuss with the help of examples the applicability of CWQM for a company.
  • Why has it become necessary for organizations to promote learning? Discuss with the help of examples different work practices which promote learning.
  • Discuss the mechanism of developing an effective implementation methodology for ISO 14000 standards in an organization.

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