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World-class operations
June 2022 Examination

Q1. Critically examine the phases of evolution of operations with specific reference to manufacturing firms. (10 Marks)
Answer 1.
Introduction
The primary focus of the manufacturing organizations has elevated extensively over the past 50 years. They have become much extra aware of making plans and controlling operations. With the advent of technological advancements, a few new standards and techniques have allowed new methods to be applied inside the infrastructure of a manufacturing company. The factors of planning and controlling do not best don’t forget the internal production operations but additionally inspect the prospects and factors of supply chain operations. The manufacturers, suppliers, and customers are correctly

Q2. In order to develop and maintain quality in processes, products and services, identify the factors that need to be considered. Refer your answer to a firm in the service industry. (10 Marks)
Answer 2.
Introduction
Quality management is an essential issue that contemporary firms consider to ensure that their products meet predetermined standards. Customers are more likely to lose interest in an organization’s or a brand’s products if quality control is missing, and they will hunt for alternatives. For quality control to thrive inside a company, those who work there must foster an environment wherein anyone strives for perfection. Quality testing is required at each stage of the manufacturing process. Exemplary management considers the testing units but additionally assists in determining whether the final product’s specifications and configurations are in the specific barriers. Checking out is a vital factor of the procedure since it aids in figuring out the necessity for collective moves at some stage in the manufacturing process. Large firms have hired sound quality management,

Q3a. As an Operations Manager with an automobile firm, with the agenda of achieving world class standards, what would be the environmental concerns in achieving world class standards in operations? (5 Marks)
Answer 3a.
Introduction
Take a look at the existing trend in any business industry. One will see that they’re all managing environmental problems and the approaches wherein their sports affect the environment. The auto industry is the sector’s most critical production industry. When a company is built to construct a courting with the environment, it has a better threat of producing more money than its competitors.
Concept and analysis
If searching at the current trend of

Q3b. As an Operations Manager to implement TPM, state the objectives to be considered for the implementation of TPM in your company. (5 Marks)
Answer 3b.
Introduction
The ultimate aim of total productive protection is to establish the best production technique possible to grow now in regions of protection and efficiency and productiveness stages. General productive renovation focuses on maintaining all gadgets in top running order to reduce the likelihood of breakdowns and delays during the producing method.
Concept and analysis
Total efficient maintenance is likewise abbreviated within the shape of TPM. It is often defined as an approach toward equipment

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